Privacy Policy

Welcome to Indusstationery.pk (the “Site”). We value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the Site, place an order, subscribe to a newsletter, or contact us.

Personal Data:

  • Name (First and Last)

  • Billing and Shipping Address

  • Email Address

  • Phone Number (Mobile/WhatsApp)

  • Payment Information (Note: We do not store full credit card details; they are processed by our third-party payment gateway).

Automatically Collected Data:

  • IP Address

  • Browser type and version

  • Operating system

  • Pages viewed and time spent on the Site

  • Referring website URLs

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders (including sending order confirmations and invoices).

  • Manage your account and provide customer support.

  • Improve our website, products, and customer service.

  • Process payments and prevent fraudulent transactions.

  • Send promotional emails or SMS regarding new products, special offers, or order status (only if you have opted in).

  • Comply with legal obligations.

3. Legal Basis for Processing (Compliance with Pakistan & International Law)

We process your personal data under the following legal bases:

  • Contractual Necessity: To fulfill our contract with you (i.e., processing your order).

  • Legitimate Interests: To improve our services, prevent fraud, and market our products.

  • Legal Obligation: To comply with tax, record-keeping, and consumer protection laws in Pakistan.

4. Sharing Your Information

We do not sell, trade, or rent your personal identification information to third parties. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners and advertisers.

We may share your data with:

  • Delivery Partners: To ship your order (e.g., Leopards Courier, TCS, or other local courier services).

  • Payment Processors: To handle transactions securely (e.g., JazzCash, EasyPaisa, or bank payment gateways).

  • Service Providers: IT hosting, email delivery, and analytics providers (e.g., Google Analytics).

  • Legal Authorities: If required by law or to protect our rights.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All transactions are processed through a secure gateway provider and are not stored or processed on our servers. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.

  • Rectification: Correct inaccurate or incomplete data.

  • Erasure: Request deletion of your data (subject to legal retention requirements).

  • Opt-out: Unsubscribe from marketing communications via the “unsubscribe” link in emails or by contacting us.

To exercise these rights, please contact us at [Insert Email Address].

7. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and personalize content. You can set your browser to refuse cookies, but this may limit your ability to use certain features of the Site.

8. Third-Party Links

Occasionally, we may include links to third-party products or services on our website. These third-party sites have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites.

9. Children’s Privacy

The Site is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal data from a child under 13 without verification of parental consent, we will take steps to remove that information.

10. Changes to This Privacy Policy

We reserve the right to update this privacy policy at any time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to frequently check this page for any changes to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions about this Privacy Policy or your data, please contact us at:

Indusstationery.pk
Email: shop@indusstationery.pk
Phone: +923054444349
Address: 40C, 25th Commercial Street, Tauheed Commercial, Phase 5, DHA, Karachi